Help Center
42 articles on buying, selling, accounts, security and technical topics.
Getting started
Accounts, verification, profiles, and understanding roles.
- How to create a PawVault accountRegister with email, Google, or Discord and prepare your account for browsing and purchasing.
- Email verification and login troubleshootingResolve missing verification messages, wrong-password errors, and multi-factor authentication problems.
- Navigating the marketplaceBrowse, search, filter, inspect products, and move between buyer and creator areas.
- Setting up your profileChoose a display name, avatar, bio, preferences, language, currency, and privacy settings.
- Understanding user rolesLearn how buyer, creator, moderator, administrator, and founder roles affect permissions.
- Account and session troubleshootingDiagnose sign-in loops, expired sessions, cookie problems, and unexpected logouts.
Buying and downloads
Purchasing, accessing files, and managing orders.
- How to purchase productsReview a product, complete checkout, and locate the license and files after payment.
- Buying and downloading free productsAdd free products to your account and access their licensed files from the Library.
- Buying paid productsUnderstand price review, checkout, payment confirmation, and license delivery for paid products.
- Accessing your downloadsFind purchased files, select versions, and download licensed products from your Library.
- Managing your ordersReview order status, item details, payment information, and available order actions.
- Purchase history and receiptsLocate order records, payment details, and receipt information for your purchases.
- Product updates and version historyFind updated files, compare versions, and keep projects compatible with creator releases.
- Download troubleshootingResolve missing files, failed downloads, browser blocks, and version selection problems.
- Refunds and returnsUnderstand refund eligibility, how to request a refund, and what to expect during review.
Selling and creators
Storefronts, product uploads, and creator tools.
- Become a creatorApply for a creator account and understand the approval process before opening a store.
- Create a storeOpen your approved creator store, set a name, URL slug, description, and branding.
- Upload a productCreate a new product, add required details, media, and files, and save a draft before publishing.
- Publishing and reviewUnderstand the draft, review, published, and changes-requested workflow for creators.
- Categories and tagsAssign accurate categories and tags so buyers can find your products.
- Product files and versionsUpload secure files, manage versions, and present accurate download information.
- Pricing and salesSet a base price, run sales, and understand how fees and taxes apply to your products.
- Collections and bundlesGroup products into public or private collections on your storefront.
- Creator dashboard overviewUse the dashboard to view performance, manage products, and access creator tools.
- Payouts and earningsConnect a Stripe account, understand balances and statuses, and prepare tax information.
Security
Passwords, sessions, MFA, and account recovery.
- Choosing and managing passwordsCreate a strong unique password and recover access if you forget it.
- Managing account sessionsReview where your account is signed in and sign out from sessions you do not recognize.
- Two-factor authentication (MFA)Enable authenticator-based MFA and manage backup codes for account recovery.
- Account recoveryRegain access to an account you cannot sign in to and protect it against further lockout.
- Suspicious activityRecognize account compromise, secure your account, and report unauthorized actions.
Moderation and safety
Reporting, rules, and the review process.
- Reporting productsReport a product that violates the rules and understand how reports are reviewed.
- Reporting creatorsReport a creator or user account that violates the marketplace rules.
- Copyright and DMCA reportsReport copyright infringement and respond to takedown or counter-notifications.
- Marketplace rulesUnderstand the rules every product, listing, and seller must follow.
- Moderation processTrack the lifecycle of a report from submission to resolution.
- Appealing moderation decisionsRequest a review of a moderation decision through the proper support channel.
Technical
Troubleshooting, browser support, API, and downloads.
- Website troubleshootingFix loading errors, blank pages, and broken features using common browser steps.
- Browser compatibilityUse a supported browser and configuration for the best PawVault experience.
- API overviewAccess the API documentation, authenticate requests, and handle errors safely.
- WebhooksUnderstand how PawVault handles webhook events and signatures for payment and creator workflows.
- Storage and download errorsResolve errors while files are being processed, stored, or downloaded.
- Service status and incidentsLearn how PawVault communicates service availability and report incidents.
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