Managing your orders

Find an order

Open Orders to see your purchase history. Select an order to review its items, totals, status, and available actions. The order page is the best place to start for a download, receipt, or refund question.

Understand the status

Order status reflects the current state of payment and fulfillment. If an order is still processing, wait for the confirmed state before requesting a duplicate download or starting another checkout.

• Use the order ID in support messages.
• Check the email associated with the account for payment confirmation.
• Do not submit duplicate payment attempts while an order is processing.