Email verification and login troubleshooting

Find or resend a verification message

Search your inbox for the address used during registration, including spam, junk, and promotional folders. Confirm the address is spelled correctly before requesting another message.

• Use the verification option on the sign-in page to request a new message.
• Open the newest message and complete the verification in the same browser session.
• If a link no longer works, request a fresh link instead of reusing an old one.

Fix common sign-in errors

Check Caps Lock, trailing spaces, and the email address associated with the account. If you registered with Google or Discord, sign in with that provider instead of entering a password.

• Use Forgot password to request a reset when the password is uncertain.
• Clear PawVault cookies and reload the site in a private window.
• Disable browser extensions that block scripts or pop-ups for the site.

MFA and recovery

If multi-factor authentication is enabled, enter the current code from your authenticator app or one of the backup codes saved during setup. Ensure your device time is set to update automatically. If you cannot access any method, start account recovery and contact Support.