Account and session troubleshooting

Refresh the account session

Sign out, close extra PawVault tabs, reopen the site, and sign in again. Confirm the browser allows cookies for the site and that its date and time are set to update automatically.

• Try a private browsing window to isolate extensions and cached data.
• Clear PawVault cookies rather than deleting unrelated browser data.
• Avoid opening more than one sign-in tab during the process.

Review and revoke sessions

Open Account Settings and review the Active Sessions section. Revoke any session you do not recognize, then change your password and confirm MFA is enabled. A session can end when it expires, when credentials change, or when an administrator invalidates it.