Buying & Downloads
Refunds and returns
Understand refund eligibility, how to request a refund, and what to expect during review.
4 min read · Updated 2026-09-15
Eligibility
Refund eligibility depends on the product license and the marketplace refund policy. Eligible purchases can be requested directly from the order details page, while other cases are reviewed by Support.
Request a refund
Open the order in Orders, select the request option, and describe the problem clearly. Include the order ID, the reason for the request, and any relevant observations about the product or files.