Technical
Storage and download errors
Resolve errors while files are being processed, stored, or downloaded.
4 min read · Updated 2026-09-15
File states
When a file is uploaded, it may move through processing, stored, or available states. A download starts only when the file is available and your license is active.
Recover from errors
If a download fails, retry from the Library after a brief wait. If a file shows processing or is unavailable, confirm the order is complete and the license is assigned to your account.