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Marketplace Guidelines

Last updated: July 7, 2026

1. Purpose

These Marketplace Guidelines outline the rules and expectations for all transactions, listings, and interactions on PawVault. All users, creators, and buyers must comply with these guidelines to maintain a safe, fair, and trustworthy marketplace.

2. Listing Standards

All product listings must:

  • Accurately represent the product being sold
  • Include appropriate descriptions, media, and license information
  • Comply with applicable content ratings (SFW, MATURE, NSFW)
  • Not violate any third-party intellectual property rights
  • Not contain harmful, malicious, or illegal content
  • Be priced fairly and transparently

3. Buyer Conduct

Buyers agree to:

  • Respect creator license terms and conditions
  • Not reverse-engineer, redistribute, or resell purchased products unless explicitly permitted
  • Use products in accordance with applicable laws
  • Report issues through proper support channels
  • Leave honest and constructive reviews

4. Prohibited Activities

The following activities are strictly prohibited:

  • Selling counterfeit or pirated products
  • Fraudulent transactions or payment manipulation
  • Harassment, threats, or abusive behavior toward any user
  • Spamming, phishing, or deceptive marketing
  • Exploiting vulnerabilities in the platform
  • Selling products that violate applicable laws or regulations
  • Manipulating reviews, ratings, or other marketplace metrics

5. Moderation and Enforcement

PawVault moderators review reports and may take action including: content removal, listing suspension, account restriction, or account termination. All moderation decisions are made in good faith to maintain marketplace quality and safety.

6. Disputes and Appeals

Users who disagree with moderation decisions may submit an appeal through the support system. Appeals are reviewed by a separate team member and resolved as quickly as possible.

7. Changes to Guidelines

PawVault may update these guidelines at any time. Continued use of the marketplace after changes constitute acceptance of the updated guidelines. Significant changes will be announced through platform notifications.

8. Contact Information

PawVault Trust & Safety

Email: trust@pawvault.com

Support: Submit a ticket View